Systems Administrator

in San Francisco, CA

Systems Administrator Job

Job Description Job Attributes+

  • Job ID

    759098

  • Req #

    2022-759098

  • Job Location

    San Francisco, CA 94111, US

  • Job Category

    Account Manager

  • Job Type

    Full Time

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions!

The Systems Administrator will perform basic system administration on all tools and systems implemented in the  SOC, by providing onsite technical support, and performing system and application diagnoses and remediation, while engaging other teams as needed.

Formal Education, Licenses and Certifications Required:

  • Must be able to pass any State-required training or other qualifications for employment
  • Must possess a valid driver’s license
  • Must possess one or more of the following:
    • Bachelor’s degree in security, criminal justice, or related field
    • High School diploma or equivalent with a minimum of 3 years of verifiable, security or intelligence analysis experience

Other:

  • Must be able to work under stressful conditions
  • Must be able to work flexible schedules, including some nights and weekends

Additional Responsibilities

  • Ensure all required reporting and contract compliance requirements are met
  • Assure regular communication of issues or program with Client
  • Handle any escalated security issues or emergency situations appropriately
  • Other management responsibilities as determined by leadership
  • Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
  • Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
  • Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
  • Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
  • Meet all contractual scheduled hours with a minimum of unbilled overtime
  • Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards
  • Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
  • Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
  • Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions.  Ensure complete customer satisfaction
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

  • Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
  • Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal

Qualifications

  • Four year degree in Criminal Justice, Business Administration or related field
  • Previous Contract Security, facilities management, military or law enforcement experience
  • At least 2 years of business management/operations/supervisory experience (depending on size/scope of client).
  • Ability to develop and grow customer relationships
  • Experience in hiring, developing, motivating and retaining quality staff
  • Outstanding interpersonal and communications skills required
  • Ability to work in a team-oriented management environment with the ability to work independently
  • Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
  • Previous payroll, billing and scheduling experience preferred
  • Ability to work in a team-oriented management environment while having an entrepreneurial attitude
  • Key Competencies:  Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results
  • The following qualifications are highly preferred:
  • Professional security certifications such as the CISSP, Oracle Certified Professional, MCSE, etc. or similar certifications strongly encouraged
  • Experience in a modern 911 Call Center, Central Station Alarm Monitoring and Dispatch operation, Technical Security Control Room, or similar environment
  • Prior military or law enforcement experience
  • The following qualifications are preferred:
  • Strong understanding of basic computer systems and networks
  • Ability to clearly communicate both written and oral
  • Strong experience in digitized / virtual Call Center, help desk, SOC, or related experience
  • Experience with advanced computer systems (hardware, software, and networks)
  • Strong attention to detail
  • Must be able to identify critical issues quickly and accurately
  • Ability to think through problems for logical solutions, and remain calm and professional under stress
  • Bi-lingual/Multi-lingual a plus
  • Ability to communicate effectively with Operational, IT, Engineering, and Security Systems professionals
  • Advanced troubleshooting abilities
  • Knowledge of security policies and general vulnerabilities management
  • Documented experience and competency in the following Security Software Systems are preferred:
    • Access Control/ID systems (Lenel OnGuard, CCURE 9000 or other similar platforms), PSIM Software, SIEM, IDS, and related systems
    • Alarm Receiving
    • Automation software
    • Incident Management
    • Computer assisted dispatch software
    • CCTV/Video Management systems
  • Ability to manage multiple projects at once
  • Identify critical issues quickly and accurately

Additional Information

Who We Are

Men and women who have served in the military are an integral part of Allied Universal and we salute our veterans and extend gratitude for your service.

Military service members are often on the front lines, sacrificing everything to protect our freedom. And at Allied Universal, these unsung heroes help do their part to serve, secure and care for the people and businesses in every corner of our communities.

When they join our ranks, they bring with them leadership attributes, significant life experiences and military core values that are a perfect fit to be successful among a large security force, helping to make a difference in our communities.

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