Applications Engineer

in Grand Rapids, MI

Applications Engineer Job

Job Description Job Attributes+

  • Job ID

    801313

  • Req #

    2022-801313

  • Job Location

    Grand Rapids, MI 49546, US

  • Job Category

    Security Technology Services

  • Job Type

    Full Time

When you join Allied Universal® Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - electronic access control, video surveillance, alarm monitoring, emergency communications, robotics, drones, and other smart tech innovative solutions - with physical security solutions to safeguard our clients and our communities.

Allied Universal® Technology Services is looking to hire a and Applications Engineer. The Applications Engineer is responsible for software specific support of our installation team to include the integration / interface of multiple disparate software applications into fully functioning solutions.  This position will be responsible for all levels of systems head-end commissioning, upgrades and advanced diagnostics to achieve the defined functionality of systems operation. The Applications Engineer should be capable of utilizing existing SDK’s and/or API’s to ensure the desired level of integration and should be capable to perform customized integration between software applications. The Applications Engineer’s schedule will be coordinated by the Operations and Project managers to be effectively and efficiently utilized.

Essential Functions and Responsibilities

  • Capable of advanced integration between disparate electronic security systems
  • LAN & Network configurations experience to include wireless communications system.
  • Perform systems diagnostic and troubleshooting duties to ensure a fully functioning system
  • Work with Project Managers, End Users and Technician team to provide assistance in regards to the software systems
  • Troubleshoot project issues and engage appropriate resources as needed.
  • Escalate significant issues to management team as needed.
  • Work with Project Management team to coordinate project and work schedules to ensure project efficiencies
  • Work with Operations Manager to schedule and maintain appropriate licensing and software trainings for professional development
  • Take the lead in End User Software training

Knowledge and Skills

  • High school diploma or equivalent required, BA/BS Degree preferred
  • In depth knowledge of industry leading security system and equipment providers
  • Certification with major enterprise level security/access control systems preferred
  • Decision-making and problem-solving ability
  • Ability to read and understand advanced technical information/documentation
  • Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint and Word)
  • Excellent verbal and written communication skills
  • Ability to establish and maintain effective working relationships with both internal and external customers
  • Must be detail-oriented and organized
  • Strong analytical and problem solving capabilities
  • Strong time management skills
  • Self-motivated with the ability to motivate and influence others
  • Must be able to manage multiple tasks while meeting strict deadlines
  • Possess excellent follow-up skills
  • Certifications in the following Software platforms are required
    • Open Options
    • SoftwareHouse
    • ONSSI
    • Milestone
    • Exacq
    • Brivo
    • NiceVision
    • Genetec

Additional Information

Who We Are

Men and women who have served in the military are an integral part of Allied Universal and we salute our veterans and extend gratitude for your service.

Military service members are often on the front lines, sacrificing everything to protect our freedom. And at Allied Universal, these unsung heroes help do their part to serve, secure and care for the people and businesses in every corner of our communities.

When they join our ranks, they bring with them leadership attributes, significant life experiences and military core values that are a perfect fit to be successful among a large security force, helping to make a difference in our communities.

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